We make our managed service plan easy for you through our Advantage portal which allows you to log and manage all of your requests in one place. As you'd expect, we built our portal on salesforce.com Service Cloud which allows us to provide our Advantage customers with a secure place to manage their Advantage service. In addition to working with your Technical Account Manager, the portal provides enables you to manage your service in the following key ways:
Our goal is provide every Advantage customer with a fanatical level of support and maximize the value of every dollar invested in their Advantage plans. We do this through providing our customers with a detailed view of both their actual usage as well as what we forecast their usage should be. This helps you plan and prioritize a program of work that can be delivered across the term of your Advantage plan. We also provide incremental 'top-up' hours, which can be purchased at any time during your plan.
Here is a snapshot of several of the dashboards we provide for each one of our customers:
Anticipated as well as actual plan usage in hours
Forecast of your actual versus expected usage
All of the open cases broken out by status
Open versus Closed cases
Contact our sales team and we'd be happy to answer any questions you may have.