Components of this project:
In the last four years alone, Partners in Performance (PIP) has helped its clients achieve more than $10bn of measurable revenue and cost improvements across numerous industries worldwide, along with $40 billion in capital cost reductions and $1bn in sourcing savings.
With the help of Arxxus Advantage, PIP has streamlined key internal business functions using salesforce.com.
Achieved 100% user adoption
Streamlined business functionality
salesforce.com now source of truth
Sales Support Manager
Partners in Performance
PIP originally implemented salesforce.com as a customer CRM and workflow tool in 2012. However, following the initial implementation, the system was not supported from a business or IT perspective. This resulted in poor user adoption since the business users were not trained and did not see direct value or benefit in the solution. The functionality was often described by the business users as "time consuming and clunky".
In 2013 a new Sales Support Manager was hired by the MD with the mandate to make salesforce.com work for the business. As there was limited salesforce.com knowledge within the business, PIP engaged the Arxxus Advantage team to help drive the necessary changes.
PIP engaged the Arxxus Advantage team to review the existing salesforce.com implementation as well as PIP's business requirements to help them navigate potential solutions. The Advantage team worked closely with PIP to help determine the optimal approach.
The Advantage engagement helped drive the following benefits for PIP:
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