eTOM Usage to Payment

Greg Carmody

Usage to Payment

Continuing the series of blogs on eTOM, this blog examines the ‘Usage to Payment’ flow. This process deals with all activities related to the handling of the product/service usage.

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Topics: salesforce.com, eTOM, Best Practices, strategy

eTOM Order to Payment

Greg Carmody

eTOM Order to Payment

In this blog I will focus on the eTOM ‘Order to Payment’ flow. This process deals with all activities which convert the customer request or an accepted offer into a ‘Ready for use’ product.

 This process involves capturing customer order information, triggering the relevant provisioning process and handing over the order to the Service layer. Once the product is successfully provisioned, the customer order is closed and the customer satisfaction is validated.

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Topics: eTOM

eTOM Request to Answer

Greg Carmody

eTOM Request to Answer

The first process flow I will focus on is the eTOM ‘Request to Answer’ flow. This process is comprised of activities relevant to managing customer requests across all communications channels (customer interfaces). Specific information requests or product information requests are addressed and qualified by this process. It may result in the preparation of a pre-sales offer if the customer expresses sufficient interest.

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Topics: eTOM

A Guide to Implementing the eTOM Business Process Model

Greg Carmody

Introduction

One of the most interesting initiatives from the TeleManagement Forum (TMF) is the definition of the eTOM Business Process Framework. eTOM is the “Enhanced Telecoms Operations MAP”. 

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Topics: eTOM, Telecommunications