Kshipra Kankariya

Kshipra Kankariya

Currently working as a Lead Consultant at Arxxus Technology Partners. Over 9 years of experience in implementation and consulting with strong programming background. Have been involved in product and complex solution design and implementation for various customers across USA and Australia. Currently working as a force.com implementation expert with consultative approach with special expertise in service cloud. I specialize in providing elegant solutions with innovations to maximize user experience. Expertise : - Force.com customization and development - Apex Programming - Java and J2EE Developement - Ability to utilize technologies to provide solutions to complex business problems - Leading teams and smooth deliveries of projects - BMC Remedyforce Consultant Certifications: ITIL v3 Foundation Certified Salesforce.com Certified Developer

Author's Posts

NPS : A way to measure your customer satisfaction!

Kshipra Kankariya

“How likely are you to recommend our product to a friend or colleague?”  Almost everyone has answered this question at some point or another for a product or services survey. Ever wondered what the significance of this questions is! This question is asked to gather Net Promoter Score (NPS).

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Topics: NPS, Case, Customer Satisfaction, Salesforce

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