We always hear our salesforce.com customers tell us about how they struggle to build a team of salesforce.com experts, struggle to keep up with the on-going offerings and upgrades of the platform. For many businesses, it's not feasible to have a dedicated salesforce.com certified team. Our Arxxus Advantage program helped numerous clients in continous innovation using the salesforce.com platform. With Arxxus Advantage, our customers can concentrate more on their business processes, and not worry about the translation of these processes into technology or implementation considerations.
With a strong technical team backing the Arxxus Advantage program, it has proven to be a game changer for our clients.
Some of the key features that the Arxxus Advantage program provides are
Partnering with Arxxus gives you a regular review of your business processes, salesforce.com platform overall utilisation, risks and also provides you with a roadmap for future requirements handling. The Arxxus Advantage program ensures that your businesses run cost-effectively and with minimum technical risk. Since most of the businesses these days have limited internal IT resources, this program ensures that your businesses focus more on your existing and new business processes/requirements rather than focusing on complex technical decisions.
This program ensures that your businesses run more efficiently, with increased stability and flexibility since our teams are aware of your business needs. This in turn translates into lesser time for technical implementation . Further, it also provides you a platform to scale when there is a need for a major enhancement.
Maintaining in-house, full time technical/IT staff is an expensive exercise, has the flip-side of limiting technical expertise to the team's capabilities. At Arxxus Advantage, the team members are all salesforce.com certified professionals, who are up-to-date with the various latest features offered by salesforce.com. Apart from salesforce.com expertise, the team is highly experienced in various types of integrations, 3rd party app-exchange applications and in building custom applications on other technologies.
We have a team available to tackle basically just about any salesforce.com issue that may arise, as well as take on any project that needs to be implemented. This gives you an option of tapping into a huge pool of technical experience without any additional costs.
For customers with existing Premier Support agreements with salesforce.com, you might note that our team is bagded by salesforce.com Premier Support team and can route requests which can specifically be handled by the Premier support team without utilising Arxxus Advantage hours. This ensures that the clients interact with a single stakeholder for any salesforce.com related requests, while optimising the burndown of Advantage credit.
A fixed price model gives you better insight to help plan your IT road map, also gives you the ability to predict and budget costs. Access to the Advantage portal gives you the flexibility to prioritize your requirements. Scheduled deployment plans help you ensure internal communication, user training on newer features and drive better adoption overall. Our clients get an edge over competition by using newer go to market features.
Each of our plans have service level agreements (SLAs) associated with then: these ensure that customers get continuity and predictability of service. Much of the heavy lifting happens offshore ensuring that the turnaround time for enhancements is reduced. We have seen a lot of requests being logged which have been fixed/enhanced and deployed overnight into live environments for users.
For any questions on our Arxxus Advantage Managed Services offering feel free to reach out to us. We are happy to schedule a review discussion of your salesforce.com org and provide any required consulting to help you operate better .